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Fine Print:
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and
conditions of use, which together with our privacy policy govern Carter's Chocolates' relationship with you in relation to this website.
The term "Carter's Chocolates" or "us" or "we" refers to the owner of the website whose registered office is 1700 SE Mile Hill Rd #255. The term
"you" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the
information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may
contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own
responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance
and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.
They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Carter's Chocolates' prior written consent. (but its easy to get that.
Just ask)
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Washington and the US Government.
Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy
policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.
These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not
retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal
information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies
posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The
information you provide is used to fulfill you specific request, in addition we add you to one of our mailing list. We do not ever give or sell our mailing
list to any other organization, and being on our list automatically enters you to win the monthly drawing for a 16 piece box of Carter's Chocolates.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering
information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.
Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if
you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may
be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1)
permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud
which has already taken place. The information is not provided to these companies for marketing purposes. Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information
secure and confidential) have access to this information. All e-mails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: matt@carterschocolates.com
By Phone: 360-876-4424
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Shelf Life and Spoilage
Unlike many other fine chocolates available on the market, Carter's Chocolates are made with only fresh cream, premium chocolate and natural
flavorings ~ with no preservatives! Therefore they are intended to be consumed within 7 days of purchase, whether from Carter's store in Port
Orchard or fine retailers such as the Chocolate Box in down town Seattle or Whole Foods on Westlake.
When storage is longer than intended, especially at improper temperatures, spoilage may occur. This is usually in the form of mold that might grow
between the outer shell and the soft creamy center.
This is distasteful and unsightly, but at least it is not dangerous.
Please be advised that our truffles are at their very best within one week of being handcrafted, and deterioration of quality may begin soon after.
While all efforts are made to ensure that only the freshest truffles are shipped or sold, occasionally there may be one that reaches the final customer in
less than satisfactory condition.
We would like to be informed of any instances of this happening.
Please email: matt@carterschocolates.com for personal attention.
Return Policy
We want everyone to have a great Carter's Chocolates experience, and satisfaction is guaranteed under the following conditions:
Carter's Chocolates are packed for cool weather shipping, of three days or less.
From October 15th to May 1st, we ship anywhere in the 48 US states via USPS priority mail, with delivery confirmation.
Weather conditions of over 75 degrees f. can affect the condition of our fine chocolates - which are made using no preservatives, only fresh cream,
organically grown chocolate, and natural flavorings - therefore we do not take responsibility for weather-related deterioration during shipment to warm
locations.
After May, we will ship overnight, with some expensive packaging that will cost in excess of $35 in total.
Please email to make those arrangements: matt@carterschocolates.com
If, during our shipping season, you receive your Carter's Chocolates in less than satisfactory condition, please call 360-876-4424 or email
matt@carterschocolates.com within one week of receiving your package for immediate and personal attention.
Liability is limited to replacement of defective product only.
Restitution will be made to purchaser, within one week of purchase, either in person at Carter's Chocolates, (1700 SE Mile Hill rd #255, Port Orchard,
WA 98366), or we may choose to provide a code for replacement of defective product via this webpage. Shipping not included.
Thank you!
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and
conditions of use, which together with our privacy policy govern Carter's Chocolates' relationship with you in relation to this website.
The term "Carter's Chocolates" or "us" or "we" refers to the owner of the website whose registered office is 1700 SE Mile Hill Rd #255. The term
"you" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the
information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may
contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own
responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance
and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.
They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Carter's Chocolates' prior written consent. (but its easy to get that.
Just ask)
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Washington and the US Government.
Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy
policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.
These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not
retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal
information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies
posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The
information you provide is used to fulfill you specific request, in addition we add you to one of our mailing list. We do not ever give or sell our mailing
list to any other organization, and being on our list automatically enters you to win the monthly drawing for a 16 piece box of Carter's Chocolates.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering
information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.
Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if
you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may
be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1)
permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud
which has already taken place. The information is not provided to these companies for marketing purposes. Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information
secure and confidential) have access to this information. All e-mails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: matt@carterschocolates.com
By Phone: 360-876-4424
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Shelf Life and Spoilage
Unlike many other fine chocolates available on the market, Carter's Chocolates are made with only fresh cream, premium chocolate and natural
flavorings ~ with no preservatives! Therefore they are intended to be consumed within 7 days of purchase, whether from Carter's store in Port
Orchard or fine retailers such as the Chocolate Box in down town Seattle or Whole Foods on Westlake.
When storage is longer than intended, especially at improper temperatures, spoilage may occur. This is usually in the form of mold that might grow
between the outer shell and the soft creamy center.
This is distasteful and unsightly, but at least it is not dangerous.
Please be advised that our truffles are at their very best within one week of being handcrafted, and deterioration of quality may begin soon after.
While all efforts are made to ensure that only the freshest truffles are shipped or sold, occasionally there may be one that reaches the final customer in
less than satisfactory condition.
We would like to be informed of any instances of this happening.
Please email: matt@carterschocolates.com for personal attention.
Return Policy
We want everyone to have a great Carter's Chocolates experience, and satisfaction is guaranteed under the following conditions:
Carter's Chocolates are packed for cool weather shipping, of three days or less.
From October 15th to May 1st, we ship anywhere in the 48 US states via USPS priority mail, with delivery confirmation.
Weather conditions of over 75 degrees f. can affect the condition of our fine chocolates - which are made using no preservatives, only fresh cream,
organically grown chocolate, and natural flavorings - therefore we do not take responsibility for weather-related deterioration during shipment to warm
locations.
After May, we will ship overnight, with some expensive packaging that will cost in excess of $35 in total.
Please email to make those arrangements: matt@carterschocolates.com
If, during our shipping season, you receive your Carter's Chocolates in less than satisfactory condition, please call 360-876-4424 or email
matt@carterschocolates.com within one week of receiving your package for immediate and personal attention.
Liability is limited to replacement of defective product only.
Restitution will be made to purchaser, within one week of purchase, either in person at Carter's Chocolates, (1700 SE Mile Hill rd #255, Port Orchard,
WA 98366), or we may choose to provide a code for replacement of defective product via this webpage. Shipping not included.
Thank you!
Donation policies:
Carter's Chocolates is happy to have the opportunity to donate to as many charitable organizations as we can!
There are so many people and groups in need these days that it is impossible for us to offer them all a donation, and unfortunately
there is no cash available at all.
Donation requests for gift certificates towards chocolate items or ice cream made at our shop, will be reviewed and decisions
made based on criteria such as proximity to Port Orchard, as well as budget concerns.
Fund raising events that could include large quantities of Turtles or barks for resale are easiest to accommodate.
Please send requests via email to
matt@carterschocolates.com
Carter's Chocolates is happy to have the opportunity to donate to as many charitable organizations as we can!
There are so many people and groups in need these days that it is impossible for us to offer them all a donation, and unfortunately
there is no cash available at all.
Donation requests for gift certificates towards chocolate items or ice cream made at our shop, will be reviewed and decisions
made based on criteria such as proximity to Port Orchard, as well as budget concerns.
Fund raising events that could include large quantities of Turtles or barks for resale are easiest to accommodate.
Please send requests via email to
matt@carterschocolates.com
Shipping policies:
Chocolate Season, the time of year with the most reasons to buy chocolate, runs from Halloween through Mother's Day, which
happily coincides with the best weather for shipping in the Northern Hemisphere.
During the months of November through April, we will ship to any address in the continental US, with no additional packaging or
charges, via US Postal Service Priority Mail. So far we have had no problems with packages getting to their destination, and they
are faster and less expensive for the customer than any other carrier.
From May through October, all risk of damage due to heat will be yours!
We do not recommend ordering our fine chocolates to be shipped anywhere during the summer months.
During May and October, we let people decide for themselves whether to order, based on temperatures where they are.
Chocolate doesn't like being over 75 degrees even for a moment; it'll be pretty much ruined if it gets that hot - at least appearance
wise.
If we ship to you in Florida or Texas in May, and your package arrives in three days (guaranteed by USPS Priority Mail) and sits in
the sun on your porch or in your mailbox til you get home in the evening, this is what you may expect:
After you find your overheated box and put it in your fridge, you might end up with a messy box of mixed up flavors merging
together (worst case scenario), or you might just have white speckles all over everything.
White speckles indicate that the chocolates have gotten a little too hot, and have gone out of temper. The speckles are simply fat
that has melted and come to the surface. It is still fine to eat, you just might want to shut your eyes.
Even if its all melted, swirled together and hardened back up in the fridge, its probably still fine to eat.
If the shipment takes a few days at temperatures above 65, there is a possibility that mold will form on the inside of the chocolates.
Cut into each piece with a knife before eating.
We don't take responsibility for either appearance, mold, or other damage caused by heat or delays during shipping...
we make the chocolates fresh and send them out fresh!
Chocolate Season, the time of year with the most reasons to buy chocolate, runs from Halloween through Mother's Day, which
happily coincides with the best weather for shipping in the Northern Hemisphere.
During the months of November through April, we will ship to any address in the continental US, with no additional packaging or
charges, via US Postal Service Priority Mail. So far we have had no problems with packages getting to their destination, and they
are faster and less expensive for the customer than any other carrier.
From May through October, all risk of damage due to heat will be yours!
We do not recommend ordering our fine chocolates to be shipped anywhere during the summer months.
During May and October, we let people decide for themselves whether to order, based on temperatures where they are.
Chocolate doesn't like being over 75 degrees even for a moment; it'll be pretty much ruined if it gets that hot - at least appearance
wise.
If we ship to you in Florida or Texas in May, and your package arrives in three days (guaranteed by USPS Priority Mail) and sits in
the sun on your porch or in your mailbox til you get home in the evening, this is what you may expect:
After you find your overheated box and put it in your fridge, you might end up with a messy box of mixed up flavors merging
together (worst case scenario), or you might just have white speckles all over everything.
White speckles indicate that the chocolates have gotten a little too hot, and have gone out of temper. The speckles are simply fat
that has melted and come to the surface. It is still fine to eat, you just might want to shut your eyes.
Even if its all melted, swirled together and hardened back up in the fridge, its probably still fine to eat.
If the shipment takes a few days at temperatures above 65, there is a possibility that mold will form on the inside of the chocolates.
Cut into each piece with a knife before eating.
We don't take responsibility for either appearance, mold, or other damage caused by heat or delays during shipping...
we make the chocolates fresh and send them out fresh!
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